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Director, Experience Strategy - Pharma

  • Location USA
  • Job Type Contract
  • Posted April 30, 2026

Role: Director, Experience Strategy - Pharma Agency

Location: Remote (MUST be based in the U.S./EST)

Rates: $50-55/hr DOE (w2)

Clutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow.

Our candidates work with us because they know we have the best opportunities available to them and will help them navigate their next career move.

We care, we're honest, and we hustle—that's what makes us Clutch.

Clutch is looking for an experienced Director, Experience Strategy (CX) with pharmaceutical agency experience for a client of ours.

Responsibilities

  • Lead the strategic vision for large-scale pharmaceutical accounts, focusing on how experience design and digital innovation drive brand conversion and loyalty.
  • Architect comprehensive patient and HCP journeys that integrate digital, social, and physical touchpoints within a complex medical-legal-regulatory framework.
  • Partner with Creative, Tech, and Data teams to ensure strategy is pull-through into tactical execution and measurable performance.
  • Act as a primary consultant for senior-level clients, identifying unmet needs and proposing strategic experience solutions that align with business objectives.
  • Oversee the development of experience briefs, ecosystem maps, and personalization strategies based on deep audience insights and behavioral data.
  • Facilitate workshops and co-creation sessions with clients and internal stakeholders to define value propositions and product roadmaps.
  • Manage and mentor junior strategy team members, fostering a culture of curiosity and excellence in experience design.
  • Stay ahead of emerging health-tech trends and generative AI applications to keep the agency and its clients at the forefront of the industry.

Requirements

  • 6-7 years of experience in strategic planning, experience design, or digital strategy within a pharmaceutical advertising agency setting.
  • Proven track record of working on pharmaceutical or healthcare brands, with a solid grasp of MLR processes.
  • Demonstrated ability to translate complex data and clinical information into intuitive, human-centric experiences.
  • Expertise in omnichannel marketing, including CRM, web, mobile, and emerging digital platforms.
  • Strong leadership skills with experience managing cross-functional teams and navigating complex organizational structures.
  • Exceptional communication and presentation skills, with the ability to influence stakeholders.
  • Proficiency in using strategic frameworks and tools to map customer life cycles.
  • Bachelor’s degree in Marketing, Communications, or a related field.

Please read: Contact from Clutch employees will always come from the domain @clutchnow.com ONLY and we will always provide a phone number where you can contact us. Clutch will NEVER present a job offer without a verbal or video interview and we will never ask you to transfer or pay money to get hired. If you are skeptical about any email or job offer, please reach out to us directly.

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KenElmira, NY
"Clutch is clutch, pun intended, but also an authentication to who they are as a company. Clutch is a great creative staffing firm. I worked with Cody and he is fantastic! He was always available when needed and offered the perfect amount of guidance, not pushy or insistent. I highly recommend them."
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